Program Composition
Health Navigator
The Lumia Health Navigator is a skilled healthcare professional who is a central figure of the Lumia Health program. They support patients by helping them understand the healthcare services available and leveraging navigation technology. They are key to realizing the collaborative care approach that will support healthy outcomes.
For patients who require financial support, the Health Navigator will oversee a standardized process to determine the funding needed to support them on their health journey.
The following provides an example patient journey where the Lumia Health Navigator plays a key role in the patient experience:
Accessibility
One of the most profound impacts that Lumia Health can bring to communities is to create access for those who do not have the financial resources or capacity to invest in their health. The Lumia Health Navigation Team will guide patients through the Lumia Health Program ecosystem to connect them with tenant partners. The Navigation Team will initially have access to two streams of support for patients in need of extra assistance.
First, as an organization with Charitable Status, Partners for Care will establish the Lumia Health Access Program to receive donations and investments with the express purpose of funding access to Lumia Health tenant partners through the Navigation Team. The second stream, a reflection of tenant partners who share Lumia Health’s vision, will be a fund of in-kind hours donated by tenant partners monthly to serve those who are approved by the Navigation Team. As a result, Lumia will complement the public healthcare system by removing some of the current strain, addressing the public’s need for non-urgent care and improving health outcomes for Nova Scotians.
Business Development
As an extension of Lumia Health’s promotional efforts, tenant members will also benefit from Lumia Health’s ongoing business and relationship development activities at local, regional, and provincial levels. From the launch and major announcement of Lumia Health to our participation in the small business and industry association network, everything we do will tell the story of an innovative “Total Care Collective”, driving new business and reputational benefits for every tenant member in our program while being an economic and social catalyst in Nova Scotia.
Marketing & Promotion
Your business exists to help patients achieve their personal health goals and to become the very best version of themselves. Lumia Health’s dedicated marketing and promotion efforts will support your business and mission by attracting new patients to Lumia Health. Through traditional, digital, and social marketing efforts, we’ll raise awareness of Lumia Health, our tenant members, and the impact of seeking services and treatment from businesses and providers under our innovative and truly collaborative model.
Shared Resources & Technology
For patients, Lumia Health’s core differentiator is the impact made possible by a Health Navigation model that centralizes patient health and enables true collaboration among providers. The Lumia Health Navigation Team will guide patients through the Lumia Health Program ecosystem to connect them with tenant members. Through technology, and with patient consent, the Health Navigation team will enable true collaboration between tenant members—providing shared access to patient records for those who are actively involved in their treatment and care.
Technology will be a critical component of Lumia Health’s patient experience, including:
i.) health technology will support patients through the orientation process, including health navigation and being paired with the most appropriate tenant member provider(s).
ii.) centralized patient record database and CRM to enable interdisciplinary collaboration.
iii.) user-friendly patient dashboard and portal, accessible to patients and tenant members involved in their health journey.
In addition to the Navigation Team and state-of-the-art technology, Lumia Health’s approach includes supports such as:
• New Patient Orientation and Profile Setup
• Appointment Scheduling Support
• Health and Wellness Education programming (webinars, videos, content and training)
• Facilitating patient-centered initiatives such as flu-shot clinics